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Title |
Quality Framework for UK Government Website Design: Usability issues for government websites |
| URL | |
| Organisation | Office of the e-Envoy |
| Author(s) | Various |
| Price | Free |
| Year of Publication | 2003 |
| File type | |
| File size | 1464 kb |
| Description | This 56 page guide from the Office of the e-Envoy tells you all you need to know about delivering usable government web sites.
As it says in the introduction "The aim of this document is to provide Government web managers with awareness of issues that need to be addressed in incorporating users’ needs into the design process without government web managers having to be usability experts or having to interpret the ISO standard for web use." Of course, it is also very useful for suppliers to government and, indeed, as usability best practice more widely. This guide focuses most on practice rather than theory or legislation - getting the processes right, how to work with teams, what resources you can call upon, sample user satisfaction questionnaires etc. All in all an excellent and worthwhile publication. Read it even if usability is only a small part of what you do. Table of Contents: Introduction: Usability issues for government websites - Human Centred Design (HCD) - Quality as a process - Who should read this document? 1. Incorporating users’ needs into the design process - Defining objectives and ensuring stakeholders share a common vision - Establishing users’ needs - User testing on a budget - How severe is the usability problem? - Evaluating existing websites - Predicting user satisfaction - Tips on user testing 2. Human Centred Design (HCD) - The benefits of HCD - Cost reductions with HCD - The principles of HCD - HCD as a process - Assessing the HCD process 3. Working with web designers - The brief - Navigation - Employing a web designer - Evaluating web designs - The home page - Web technologies - Prototype testing - Accessibility - Tips on web design and content 4. Getting content right - Writing for the Web - Search engines 5. Getting services right - Business process issues - IT issues - Infrastructure - Forms Conclusion: useful, usable, used Appendix A: Committee members Appendix B: Toolkit Appendix C: Sources and resources |
| Your Comments | |
| AlanTrow-Poole - | Broken Link I can't download the paper? |
| BenWilder - | Broken link! I can't download this paper / sample either. |
| Caterina - | 21/06/06 - found the document here: http://www.cabinetoffice.gov.uk/e-government/docs/qualityframework/pdf/quality.pdf via this webpage:
http://www.cabinetoffice.gov.uk/e-government/resources/quality-framework.asp if links don't work, just google the document title. |
| TonyPurcell - | Yes, cannot download. Using Firefox 2.o in case that is an issue. Certainly, the page itself looks shambolic in Firefox. |
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