Customer Support Consultant

speed-trap seek computer science graduate for consulting and support team.

speed-trap is THE e-business intelligence company. The company provides technology and solutions that provide accurate, real-time and complete data on the interactions between customers and web sites. Moving beyond traditional Web Analytics speed-trap not only provides statistical and business information on activity in the site, but uses the in-depth data provided by its Dynamic Collection™ Technology to give a unique view of visitor experience and customer journeys providing valuable insights into how well on-line assets are meeting objectives.

speed-trap’s solutions are being used by businesses to drive and monitor their on-line marketing activity including the monitoring, measurement and management of their on-line business. This includes applications such as campaign management, customer segmentation, customer experience monitoring and performance measurement. Other customers are using the technology to monitor key business metrics and drive real-time content management systems.

The Role: We are looking for a customer support consultant to work with our customers and partners, within our support team. This role will provide an opportunity for a new graduate to gain experience of many aspects of the support and consulting roles within a leading-edge international software development company.

The role includes traditional customer support activity, operational support of server farms and network system, together with Java programming and consulting activity working on the analysis, interpretation of gigabyte-scale data warehouses to help customers develop and improve their on-line applications and web sites.