Knowledgebase Author

Authoring knowledge bases for Creative Virtual clients according to their specification. Projects may last from a few days to several months, and it is likely that multiple knowledge bases will be worked on at the same time.

Maintenance of client knowledge bases on an ongoing basis.

Authoring small knowledge bases for sales demonstrations and pilot projects. Small demonstration knowledge bases may take as little as a few hours to complete.

Mentoring client authors as they move to take on the development and/or maintenance of their knowledge base.

Quality review of knowledge bases produced by clients as they begin to develop their Lingubots.

Project management of the authoring process. Resource and time management, liaising and consulting with clients and other Creative Virtual team members. Maintenance of project documents.

Providing occasional support on authoring problems.

Contribution to the Creative Virtual authoring community.

Good understanding of the issues facing the authoring community as the Creative Virtual product range evolves, and willingness to contribute to the development of the core knowledge base which provides the foundation on which subsequent Lingubots are built.

Potential involvement in developing and maintaining the English language online help files, training materials, and supporting documentation.

Possible training role, teaching Creative Virtual clients the basic principles of authoring a knowledge base over a 1-2 day period, usually in small groups of up to 6 people from more than one organisation. Occasional training on-site for smaller groups, and tailored to an individual client's needs.