[ Sponsored Links ]

Advertise here »

View all posts by nickwilson

Name: nick wilson
Forum alias: nickwilson
Business: virtual zone
Position: director
  
View Complete Profile for nickwilson »

All your posts at a glance

Click on the forum message subject to view the message.

page 1 of 1    [1]
 
Subject Forum No. of times read Date Posted
Targeting top customers as "gold customers" - examples? Internet Marketing Forum 2 24 September 2008
Hi Nathan We have used our Virtual Assistant technology for this sort of role where the knowledgebase can interact and integrate with other technologies and hand conversations on to call centre age ...
Customer Service: Email Management Tools Internet Marketing Forum 46 20 September 2008
Hi Joe We have used one or two products in the past. More recently we have introduced the new Microsoft CRM for a small Contact Centre Department and if you are a Microsoft based company then this ...
Customer service online versus offline Internet Marketing Forum 21 14 August 2008
Hi Josine "About asking other companies: It is very difficult to find out how other companies do this. None of you could tell me, so... " If you are interested in some examples from our experien ...
Customer service online versus offline Internet Marketing Forum 49 14 August 2008
  Hi Josine It would be helpful to look at the sector you are working in and the experience others are having and certainly I suspect that online customer service works better in some sectors th ...
Brand on Landing Pages Internet Marketing Forum 18 11 July 2008
Hi  DennisI suggest you follow the advice of Steve Krug, in his book 'Don't Make Me Think: A common sense approach to Web Usability', his book is a bible on the subject! "The Site ID or logo is lik ...
Brand on landing page Internet Marketing Forum 56 11 July 2008
Dear Dennis I suggest you follow the advice of Steve Krug, in his book 'Don't Make Me Think: A common sense approach to Web Usability', his book is a bible on the subject! "The Site ID or logo i ...
Self Service Technologies Internet Marketing Forum 21 29 June 2008
Hi Evet I have some material that you should find useful on online customer solutions including interactive virtual assistants and online chat  solutions, I will put it together and send it over.  ...
Letting customers participate online Internet Marketing Forum 9 11 April 2008
Something that is related to this subject is the Virtual Assistants we produce.  With these the user has the experience of working with a real person and therefore often talks about the product and ho ...
Usability Internet Marketing Forum 32 5 December 2007
On 11:16:06 5 December 2007 rmm wrote: Before taking on someone to do any usability testing for you. I would recommend taking a look at a book called "Don't Make Me Think" by Steve Krug. He is a g ...
Usability Internet Marketing Forum 21 5 December 2007
On 11:11:05 3 December 2007 MarkRenshaw wrote: We are about to embark on a website redesign and are looking to do some usability testing. As a SME travel business we do not have limitless budge ...
B2C Checkout abandonment? Internet Marketing Forum 56 5 December 2007
Hi Bob Not sure if this is helpful or even relevant but one of our partners is Maxamine ((http://www.maxamine.com) www.maxamine.com) who has a product that can constantly poll through your online s ...
Can anyone recommend a web agency Internet Marketing Forum 32 5 December 2007
On 11:43:30 29 November 2007 tonywhite wrote: I want an agency that actually understands the workings of the web to design / develop a portal site. Its in the B2B space - so they must have B2B exp ...
page 1 of 1    [1]
Subscribe for only €299