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Refunding customers acquired through affiliates

 

I am looking to understand how I can refund customers direct who were acquired through an affiliate. The proposed payment mechanism from th affiliate is direct onto the customers credit card - the one used to sign up originally. This is  difficult for my organisation; our preferred route, would be to pay the affiliate and they manage payment to the customers. This was rebuffed on the grounds; the affiliate would be required to do additional tracking to locate customers.

In essence I am asking what is a viable mechanism for refunding customers without going through the card payment provider - do payment processers, like Cybersource offer this service - so the money would get back to the customer as a refund would.

Any advice would be helpful.

Sonu.

 
  • Refunding customers acquired through affiliates, sonu, 3 Apr 16:59
    I am looking to understand how I can refund customers direct who were acquired through an affiliate. The proposed payment mechanism from th affiliate is direct onto the customers c ...
    • Refunding customers acquired through affiliates, StephenFoxworthy, 4 Apr 17:27
      Hi Sonu, The easiest method could be some form of loyalty reward or promotion, rather than cash payment. Cash is relatively difficult to transfer securely, and data protection l ...
      • Refunding customers acquired through affiliates, sonu, 4 Apr 20:40
        Hi Steph, Thanks for the welcome advice and time taken to write it. Rgds Sonu On 17:27:41 4 April 2008 StephenFoxworthy wrote: Hi Sonu, The easiest method could ...
        • Refunding customers acquired through affiliates, StevePratley, 5 Apr 11:35
          Ho Sonu, Who took the original payment? Yourselves or the affiliate? Whoever took the payment should be able to match up a transaction ID with their payment reports and make ...
    • Refunding customers acquired through affiliates, Karl_Smith, 7 Apr 01:25
      The low cost option would be to repay through paypal, paypal then credits their cards or bank accounts. As you are refunding rather than taking payments there may be no cost at all ...
    • Refunding customers acquired through affiliates, viveksingh, 8 Apr 08:56
      Hi Sonu, I'm getting your problem, you can get design a new application say, pixel to pixel tracking to track all the payments from the customers, I've implemented this development ...
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