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What should an ecommerce site cost?

 

Should an ecommerce site cost  £1,000, £10,000 or £50,000? There is a big disconnect between our development costs for an ecommerce site and many prospect's expectations. 

  • With a designer, we developed an ecommerce brand and web site (www.dotcomstore.co.uk) and used Pay Per Click (PPC) to get clients. I think it is a great site, and it seemed like a pretty good wheeze at the time.  We spent a couple of grand on PPC before we gave up.  Why?  We got lots of leads but every one of them expected to spend £2,000 or less on their web site. 
  • www.firstratedirectory.co.uk is a pretty smart lead generation web site.  They publish requests for information (RFI) aimed at people in our businesss.  I don't believe I have seen an ecommerce RFI on the site ever with a budget of more than £5k.  Mostly budgets are in the low four figures.  I recall someone who wanted an ecommerce site for an auto parts business with a full bill of materials breakdown and a budget of £2k. 

There is no way we can produce a web site for this sort of number.  A good design by a competent designer is in the £3-6k range and even a very vanilla site will take us a week to set up.  So our starting budget is around £6k and we go up to £50k for the bigger more custom sites. 

Are we doing something wrong? One of our clients decided for very good reasons to use a (very) serious hosted US-based service called Netsuite.  Sadly there was some confusion about who was going to skin the various functions and we ended up doing it.  My programmer was on this for about four days with the HTML already cut.  This stuff can be complicated.

The only way these expectations can be met as far as I can see is:

  1. Use a pre-existing template married to a vanilla ecommerce system.  Literally plug and go.
  2. Off-shore the work.

There is obviously a market for the first approach.  I have had a few leads myself from people with low level operations and a vanilla requirement who I have pointed at a templated system.  However the leads I am discussing above are for people who's business model justifies something better than this, indeed won't get anywhere without a substantial marketing budget.

The other issue is that project management time is often disproportionately high for low-budget projects, simply because small clients don't have the internal disciplines of larger companies.  A £2k budget could easily be eaten up in client relations.

The £64,000 question is what happens to these guys? Do they get a serious site built in India for £2,000 and then go on to make their first million or do all these enterprises disappear? 

Should I be developing a templated £2k solution or stick to my knitting?   If I do, how do I control project management costs? 

 

 
  • What should an ecommerce site cost?, textor, 26 Sep 09:24
    Should an ecommerce site cost  £1,000, £10,000 or £50,000? There is a big disconnect between our development costs for an ecommerce site and many prospect's expectations.  - Wi ...
    • What should an ecommerce site cost?, MarkGooding1, 26 Sep 10:04
      Well, although now working in the email marketing field, I have several years experience of e-commerce on the other side of the fence, ie. I worked for an e-commerce solution provi ...
      • What should an ecommerce site cost?, textor, 27 Sep 10:44
        So true.  As it happens we have an ASP solution and I think we currently fit into that happy medium.  But there are a lot of users out there who don't want to pay a medium price.  ...
        • What should an ecommerce site cost?, Dashford, 2 Oct 15:33
          I have now moved away from the business of developing e-commerce solutions for people (agency side) as it is no longer as attractive a business to be in. I prefer now to focus on o ...
    • What should an ecommerce site cost?, TarrystoneConultants, 29 Sep 10:12
      If you see this as a Marketing problem which it is then it becomes an opportunity! Then the solution is easy - manage the customer expectation. For instance... Offer a  vanil ...
      • What should an ecommerce site cost?, textor, 2 Oct 13:24
        Question.  How many loss-making sites do we have to build to find a site that turns into significant business, rather than being snaffled by LysanderMB below who only goes after re ...
    • What should an ecommerce site cost?, ChrisLong, 29 Sep 11:01
      I share your frustrations having spent about a year going down a similar route. I left Vodafone, where I was in charge of web development (budget £12m), hoping to carve out a marke ...
      • What should an ecommerce site cost?, LysanderMB, 30 Sep 15:23
        We rarely build first ecommerce sites; it's not worth the hassle. Clients who have outgrown a basic site are more appealing. They have discovered what is wrong with such a low cost ...
      • What should an ecommerce site cost?, TonyLevy, 1 Oct 09:19
        Our company believes that technology is the enabler. So while we supply top rated e-commerce software and all the trappings we believe in the revenue share approach. We do the mark ...
        • What should an ecommerce site cost?, JanakaFernando, 2 Oct 10:13
          Yes, I've found the revenue share approach to be a great incentive for small businesses who are not wanting to shell out more than a couple thousand for the initial setup costs.  T ...
        • What should an ecommerce site cost?, textor, 2 Oct 13:20
          Yes, but make sure you get a good committment.  We did a site on this basis, ran it for two years while the business built, and then the 'client' decided to save himself our (now m ...
          • What should an ecommerce site cost?, MatthewLeighton, 3 Oct 10:03
            This has turned into a very interesting discussion regarding the shared profit website payment model. While this does seem an attractive model to follow, it is full of potential pi ...
            • What should an ecommerce site cost?, Dashford, 3 Oct 11:23
              Personally I think "managed service" providers are blossoming in the current climate. These are companies like Venda and Fresca - Fresca is the one to watch although they have (ver ...
              • What should an ecommerce site cost?, TonyLevy, 3 Oct 11:32
                dashford When we do a revenue share proposition to a client it will always include managed services as we are taking the risk and need to ensure that the site is successful, other ...
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