Google Local ranking?

Thanks. You're right. That is what I'm talking about. Anyone know what comes into play here? With Google not charging for it and our client's excellent general search performance being ignored for identical keyphrases - it's not obvious what factors Google are taking into account for the local searches.

I've actually seen Google maps with multiple display results from a single business, where other suppliers have been ignored, and others where the map has exclusively shown results on the other side of London and ignored actual suppliers from that location.  'Office Space in Croydon' being a current example.

So far as I can tell it all seems a bit random. Strange considering the real-estate Google are giving it and the potential for anyone with a local branch or locally-based business.