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Put a phone number on your ecommerce site

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Subject:  Put a phone number on your ecommerce site
Author:   textor:   view profile | all posts by this author | add to favourites
Date:   11:31:16 23 May 2006
 
>>but if it's a book that costs £6 what else is there to say. <<

You sent the wrong book
The book didn't arrive
Page 36 is misssing
It seems to be damaged
I have changed my mind
Is it hardback?

I can have any of these conversations with my friendly neighbourhood Waterstones, why not with you.

Bob
 
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  • Put a phone number on your ecommerce site, textor, 5 May 18:33
    I always recommend to clients that they put their phone number prominently on every page of their ecommerce sites.  I believe it re-assures customers that if they have a problem, t ...
    • Put a phone number on your ecommerce site, AndrewAllfrey, 6 May 13:40
      Hmmmmmm ... It never ceases to amaze me the number of websites that aim to make communication as difficult as possible. Surely if a website wants to develop trust with its visitors ...
      • Put a phone number on your ecommerce site, DarrenBeale, 9 May 13:53
        i think the lesson here is you didnt even notice the site didnt have a phone number on it at first and still ordered. ...
        • Put a phone number on your ecommerce site, Gowser, 18 May 11:47
          I agree that you should always have a phone number (and other contact details) on the site. The other lesson from this seems to be that if you do decide to only allow contact by ...
        • Put a phone number on your ecommerce site, textor, 18 May 12:06
          I just discussed this with a friend, and it seems that they dropped the phone number from their web site about six months ago.    There is no phone number in the printed catalogue ...
    • Put a phone number on your ecommerce site, IanBowland, 19 May 09:30
      I agree with textor. I always recommend putting a phone number on all pages of a website - especially ecommerce sites - with opening hours if appropriate (nothing worse if can' ...
      • Put a phone number on your ecommerce site, RobTaylor, 20 May 17:31
        I think this depends very much on the ability to allow other effective lines of communication - such as self help and a decent order status system. 9 times out of 10 CSAs look at t ...
        • Put a phone number on your ecommerce site, textor, 23 May 11:31
          >>but if it's a book that costs £6 what else is there to say. << You sent the wrong book The book didn't arrive Page 36 is misssing It seems to be damaged I have cha ...
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