[ Sponsored Links ]

Advertise here »

Put a phone number on your ecommerce site

reply to message » post a new message » e-mail to a friend »
Subject:  Put a phone number on your ecommerce site
Author:   IanBowland:   view profile | all posts by this author | add to favourites
Date:   09:30:59 19 May 2006
 
I agree with textor.
I always recommend putting a phone number on all pages of a website - especially ecommerce sites - with opening hours if appropriate (nothing worse if can't get in touch). Sometimes emailing isn't appropriate. Shouldn't clients make it as easy as possible for potential customers to get in touch how + when they want even if it is just to return something. 

We all know it's much cheaper to retain a customer than to get one in the first place. There is also the issue (especially with the web) that any bad experience is shouted about in forums. Some people unlike textor do name names with bad customer service.

This just seems sensible to put a phone number on.
ian.b@webviz.co.uk
 
« Back to Internet Marketing Forum
  • Put a phone number on your ecommerce site, textor, 5 May 18:33
    I always recommend to clients that they put their phone number prominently on every page of their ecommerce sites.  I believe it re-assures customers that if they have a problem, t ...
    • Put a phone number on your ecommerce site, AndrewAllfrey, 6 May 13:40
      Hmmmmmm ... It never ceases to amaze me the number of websites that aim to make communication as difficult as possible. Surely if a website wants to develop trust with its visitors ...
      • Put a phone number on your ecommerce site, DarrenBeale, 9 May 13:53
        i think the lesson here is you didnt even notice the site didnt have a phone number on it at first and still ordered. ...
        • Put a phone number on your ecommerce site, Gowser, 18 May 11:47
          I agree that you should always have a phone number (and other contact details) on the site. The other lesson from this seems to be that if you do decide to only allow contact by ...
        • Put a phone number on your ecommerce site, textor, 18 May 12:06
          I just discussed this with a friend, and it seems that they dropped the phone number from their web site about six months ago.    There is no phone number in the printed catalogue ...
    • Put a phone number on your ecommerce site, IanBowland, 19 May 09:30
      I agree with textor. I always recommend putting a phone number on all pages of a website - especially ecommerce sites - with opening hours if appropriate (nothing worse if can' ...
      • Put a phone number on your ecommerce site, RobTaylor, 20 May 17:31
        I think this depends very much on the ability to allow other effective lines of communication - such as self help and a decent order status system. 9 times out of 10 CSAs look at t ...
        • Put a phone number on your ecommerce site, textor, 23 May 11:31
          >>but if it's a book that costs £6 what else is there to say. << You sent the wrong book The book didn't arrive Page 36 is misssing It seems to be damaged I have cha ...
« Back to Internet Marketing Forum Post a new message »
Subscribe for only €299