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Detecting e-mail hard & soft bounces

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Subject:  Detecting e-mail hard & soft bounces Matthew O'Riordan
Author:   matt :   view profile | all posts by this author | add to favourites
Date:   15:10:48 27 August 2004
 

Hi

I am currently involved in helping to specify an e-mail delivery system for a client, and am finding it difficult to find information on how to detect hard & soft bounces of e-mails.

Does anyone have any information on:

  • How to detect soft bounces such as: Out of office replies, mailbox full, auto-responders etc.
  • How to detect hard bounces such as: Mail account no longer exists, domain invalid, mail server unavailable etc.
  • How to deal with the various e-mail responses that mail servers use, especially considering a message such as "Mailbox full" works well for English, but this will not work for other languages.
  • Is there a consistent header / error number that can be identified in mail server responses for these bounces?

Any advice on how to find this information, if there are open source tools, 3rd party tools available etc. would certainly be appreciated?

Regards,

Matthew O’Riordan

c: Lemon Foundation - Managed Network for Interactive Production & Design
m: 07930 534 713
d: 020 7071 8605
e: matt@lemonfoundation.com
w: http://www.lemonfoundation.com

 
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  • Detecting e-mail hard & soft bounces, matt , 27 Aug 15:10
    Hi I am currently involved in helping to specify an e-mail delivery system for a client, and am finding it difficult to find information on how to detect hard & soft bounces of ...
    • Detecting e-mail hard & soft bounces, charles meaden, 31 Aug 15:42
      Matt, We use a product called Gammadyne to help us with this problem. As well as handeling all of the sending and recieveing of the emails, it also processes all the bounces and ...
    • Detecting e-mail hard & soft bounces, charles meaden, 31 Aug 15:43
      Matt, We use a product called Gammadyne to help us with this problem. As well as handeling all of the sending and recieveing of the emails, it also processes all the bounces and ...
    • Detecting e-mail hard & soft bounces, bdmedia, 31 Aug 16:18
      Matt, This whole area is covered by the SMTP protocol which defines the "conversation" that email servers have with each other when sending and receiving email. The relevant RFC ...
      • Detecting e-mail hard & soft bounces, matt , 31 Aug 16:44
        Hi James Unfortunately in theory all mail servers should use the relevant status error codes, but in reality this is not the case, and hence why I am looking for a library of al ...
    • Detecting e-mail hard & soft bounces, matt , 31 Aug 16:42
      I have now done some research for myself, and it appears there are a good number of options out there, some of them pretty advanced. The various products I have found are: En ...
      • Re: Detecting e-mail hard & soft bounces, Alex Chudnovsky, 1 Sep 16:45
        What you really looking for is database of patterns to detect softbounces. Anyone can compile their own by just looking at subject/body of bounces messages - I did that exercise fo ...
    • Detecting e-mail hard & soft bounces, jbovard, 7 Sep 12:19
      We use http://www.boogietools.com/default.asp It does it perfectly. End of story. Our list is close to 200k weekly. On 15:10:48 27 August 2004 matt wrote: Hi ...
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