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Common Mistakes: Functional Specification for Web Development

 
'site easy to use' was just one example of the untestable items that routinely appear in functional specifications.

This is a contractual document therefore there must be no room for ambiguity and the spec must be usable as the basis for a fixed price quotation. So any usability research has to be done before the spec is raised and the results incorporated into the spec.

So a serious site should have a multi-stage contract with results from each stage being built into the budget for the next..

Prototyping can be tremendously useful in the specification stage and a rapid build system can be worth its weight in gold even if you are going to hand craft the final result.

Bob
 
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