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Philosopy and productitivty

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Subject:  Philosopy and productitivty
Author:   Alex Chudnovsky:   view profile | all posts by this author | add to favourites
Date:   22:49:38 1 April 2003
 
>So the aim of each business is to manage these numbers,
>are we clear how this should be conducted?

Unlike math this industry is too young to have something definate and certain. I could have written PhD on that subject, and my experience would not be complete, there will be differences that I missed due to the fact that I had to ignore insignificant for us trends, which may well be significant for others.

> Which department has critical dependence – (in you case I
>would opt for full support of the product buying team)//

Well, I am not an authority on this subject, so all my comments are purely based on my experience in Jungle.com (2000-2003). More details about stuff that I did are here: http://www.chudnovsky.org/about/cv.doc (warning its my CV in word file) I am currently employed full time by Phones4U (Ecommerce) and I do not plan to change job in near future, so please do not consider this link an app for work (part time consultancy is a different matter so long as it does not conflict with my main job).

So, back to question: I consider that the most important reason for our success was the fact that we had very good business understanding linked to highly capable IT department. We had to fight a lot with commercial dept with varied success for 2 years, and with more success in the last year of Jungle's life. You can't really exclude anyone from the list, because without product in stock we can't really promote it. From our side we tried to do our best to assist relevant departments in helping us. Oveall I think the less dependencies are the better, not possible or hard to do in big corporate environments.

>cutomer services? Does this industry have clear best
>practices or business sector philosophy? Perhaps? Yes?

I can't really speak for the whole industry. My business philosophy is to be customer focused maximizing sales potential, yeah, I know its obvious stuff but I was suprised to see a lot of non-customer focussed stuff, like manufacturers offering incentives to promote their products etc.

>What do people do to move these numbers and how many
>people are required? (Considering OPEX) - productivity
>measures?

Depends on objectives, my approach is that its better to have small good multi-skilled team rather than have links to many departments. Its a long story as well, don't know how interested people are.
 
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          • RE: Compendium of Industry benchmarks (jungle.com), silversurfer, 1 Apr 13:57
            That's great - re industry benchmarks & KPI's. If you were to select 5 top line KEY performance indicators (industry benchmarks) which would they be? On 13:19:08 1 April ...
            • RE: Compendium of Industry benchmarks (jungle.com), Alex Chudnovsky, 1 Apr 14:23
              >If you were to select 5 top line KEY performance >indicators (industry benchmarks) which would they be? All of them and some more I omitted:-) But if you insist then my m ...
              • Philosopy and productitivty, silversurfer, 1 Apr 15:17
                I see - my last point on this ;-) So the aim of each business is to manage these numbers, are we clear how this should be conducted? Which department has critical dependence – ( ...
                • Philosophy and productivity -, silversurfer, 1 Apr 15:22
                  Philosophy and productivity - sorry typos.. On 15:17:18 1 April 2003 silversurfer wrote: >I see - my last point on this ;-) > >So the aim of each business is to manage these ...
                • Philosopy and productitivty, Alex Chudnovsky, 1 Apr 22:49
                  >So the aim of each business is to manage these numbers, >are we clear how this should be conducted? Unlike math this industry is too young to have something definate and cert ...
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                    • 5 Phase planning, Alex Chudnovsky, 3 Apr 09:23
                      >I think you hit on a very good point here - this business >sector is NOT a science and it need not be - but many have >tried to make it so. I don't think its wrong to think ...
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